Privacy Policy.

1. Information We Collect

We collect information that you provide directly and information collected automatically when you use this website.

Information You Provide

• Contact information — your name, email address, and telephone number when you submit an inquiry, call the counter, or correspond with us.
• Inquiry content — the details of your stock check, order question, or request, including the lane you select and any product specifications you share.
• Transaction information — where a purchase occurs, details needed to complete, deliver, or warrant the sale.
• Age-verification information — for age-restricted lanes (tobacco, vapor, CBD, and similar regulated goods), identity and date-of-birth details necessary to verify legal age, presented at the point of sale.

Information Collected Automatically

• Log data — IP address, browser type, referring page, and timestamps recorded by standard web-server logs.
• Usage data — pages visited and interaction events used to understand how the site performs.
• Cookies and similar technology — limited cookies needed for site function; see Section 6.

2. How We Use Information

• Responding to inquiries, stock checks, and service requests.
• Completing, fulfilling, and supporting retail transactions.
• Verifying age and complying with laws applicable to age-restricted products.
• Operating, maintaining, and improving the website and retail operation.
• Communicating with you about orders, lanes, and store notices where you have provided contact details.
• Detecting, preventing, and addressing fraud, misuse, or unlawful conduct.
• Complying with legal obligations, including tax, recordkeeping, and regulatory requirements.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers — hosting, communications, payment, and fulfillment vendors who process information on our behalf under contractual obligations.
• Professional advisors — attorneys, accountants, and insurers, where needed to operate the business.
• Authorities and regulators — where required by law, legal process, or to protect rights, safety, and property, including verification obligations for regulated goods.
• Business transferees — in connection with a merger, sale, or reorganization of the company, subject to this Policy.

4. Age-Restricted Products

Certain lanes — tobacco, vapor, electronic cigarette, CBD, and related goods — are restricted by law to purchasers of legal age. We collect and verify age information at the point of sale solely to comply with applicable law. We do not knowingly collect personal information from minors, and we do not sell age-restricted products to anyone under the lawful age in the applicable jurisdiction.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy — to fulfill transactions, honor warranties, keep required business and tax records, comply with law, and resolve disputes. Inquiry correspondence is retained for a reasonable business period; transaction and compliance records are retained for the periods required by applicable law.

6. Cookies and Tracking

This website uses a limited set of cookies and similar technologies necessary for site function and basic performance measurement. We do not use advertising trackers or sell browsing data. You can configure your browser to refuse cookies; some site features may not function as intended where cookies are disabled.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. Correspondence handled by email passes through our mail providers; no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information, subject to legal retention obligations.
• Opt out of non-essential communications.

To exercise these rights, contact us at xm.gao@elitepoolcov.shop or +1 270 588 5450. We will verify your identity before acting on a request.

9. State Privacy Notices

Residents of states with comprehensive privacy statutes may have additional rights under applicable law, including rights to know, access, correct, delete, and opt out of certain processing. We do not sell personal information and do not engage in targeted advertising based on cross-context behavioral data. Where a state law grants additional rights, we honor them as required.

10. Children's Privacy

This website and our retail operation are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

11. Third-Party Links

This site may contain links to third-party websites, including map, mail, or telephony functions. We are not responsible for the privacy practices of third parties; their policies govern information you provide to them.

12. Changes to This Policy

We may update this Policy from time to time. The current version will be posted on this page with an updated effective-date marker. Continued use of the website after a change constitutes acceptance of the revised Policy.

13. Contact Us

Questions about this Privacy Policy or our information practices:

• Elite Pool Covers LLC
• 11626 S Dorian Dr, South Jordan, UT 84009, United States
• Email: xm.gao@elitepoolcov.shop
• Phone: +1 270 588 5450